Freight forwarding software for road transport – what to look for

Updated 4 November 2026

Many forwarding companies still run their work in Excel, e-mail and the accounting program. Every load is typed in several times: into the order, the carrier order, the invoice and the debtor list. Freight forwarding software (also called a transport management system, TMS) keeps every load in one place – from the client's order to the paid invoice. This guide explains what such a program should do for a road transport forwarder in the Baltics and Poland, and what to ask before you choose one.

What freight forwarding software should do

• Orders (jobs): the client, loading and unloading places, cargo and price are entered once and used everywhere else.
• Carrier orders: the carrier order is created from the job with one click and sent to the carrier as a PDF by e-mail. Several jobs can be put on one truck for groupage.
• CMR and proof of delivery: the driver confirms loading and delivery and photographs the CMR, so the forwarder sees the status without phone calls.
• Sales invoices: the invoice is created from the job, the fuel surcharge (BAF) is added automatically and the PDF goes out in the client's language with the CMR attached.
• Carrier invoice control: the carrier's invoice is compared with the agreed price, and duplicates are caught before payment.
• Debtors and reminders: you see who is late with payment and by how much, and reminders go out automatically.
• Bank statement import: incoming payments are matched to invoices by reference number, invoice number and amount.
• Profit: profit by month for every forwarder, client and carrier, with export to Excel.

Requirements in the Baltics and Poland

A program built for Western Europe often misses the local details that take time every day:

• Languages: documents and e-mails should go out in the partner's language – Estonian, Latvian, Lithuanian, Polish, Russian or English.
• Estonia: company details from the Business Register, a tax debt warning from Estonian Tax and Customs Board data and a connection to the accounting program (for example Merit Aktiva).
• Latvia and Lithuania: company search in the business register and a tax debt warning from the State Revenue Service (VID) or the State Tax Inspectorate (VMI).
• Poland: sales and purchase invoices via KSeF and accounting in zloty at the NBP rate.
• All EU countries: the client's VAT number checked in VIES when the invoice is confirmed.

Where AI saves the most time

Most of a forwarder's day goes to copying information from e-mails and documents. Artificial intelligence can now do this part:

• Client orders: AI reads the order e-mail and fills in the job – client, places, cargo and price.
• Carrier invoices: AI reads the invoice, finds the supplier and the carrier order and compares the amount with the agreed price.
• CMRs: AI checks the consignee's signature, stamp and date on the CMR photo and flags remarks such as damaged cargo.
• Insurance certificates: AI reads the validity, insurer and amount and warns if the certificate has expired or is in another company's name.

The forwarder still checks and confirms – AI only removes the typing.

Questions to ask before you choose

• Does the driver need to install an app, or does a link on the phone work?
• Do documents go out in the client's and the carrier's language?
• Is everything included in the price, or are the driver link, reminders and AI paid extras?
• How long does it take to get started, and who sets up the company?
• Is there a free trial without a card, and can you download your data to Excel?

Digisped in short

Digisped is freight forwarding software for road transport companies in Estonia, Latvia, Lithuania and Poland. It covers everything above: orders, carrier orders, the driver link with CMR photos, invoices with BAF, debtors and automatic reminders, bank import, profit reports and AI that reads orders, carrier invoices, CMRs and insurance certificates. The program works in a web browser in six languages and was built together with a working forwarding company. The price is 35 € per user per month excl. VAT with everything included, and the first 30 days are free.